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Support Services

Ensure the continuing availability, performance, and effectiveness of your Prismatic solution for as long as you use it.

CONTACT US

Dedicated To Serve Our Customers

 

From consultation, to implementation, to ongoing technical support, Prismatic Data Solutions’ experts are always there to aid your organization work more efficiently.

Support Guidance When You Need It

  • RESOLVE ISSUES

    Isolate issues, link to existing or past incidents, and perform root cause analysis to minimize disruptions.

  • TRAINING VIDEOS

    Built-in videos create self-solve support by outlining specific steps needed to complete an activity in each module.

  • MAXIMIZE UPTIME

    24/7 access to support and defined resolution times minimize disruptions to your organization.

  • SUPPORT EXPERIENCE

    A dedicated expert with technical knowledge of your solution provides advice and proactive support.

Contact Us...

Contact our support team today to get started on your way to EHS efficiency.

Support Process

 

Support Process

 
  • Built-in training videos help users retain training and have quick access to information anytime

  • A designated account representative, who will serve as the point of contact, can provide phone support

  • 24/7 user support via email

  • Specific corrective maintenance and upgrading completed at no additional cost to your subscription fee

  • Notifications communicated about latest software versions, new features and available solutions