Services
Support Services
Ensure the continuing availability, performance, and effectiveness of your Prismatic solution for as long as you use it.
Dedicated to serving our customers
Support that knows your system
From consultation, to implementation, to ongoing technical support, Prismatic’s experts are always there to help your organization work more efficiently.
What support covers
Support process
Resolve issues
Isolate issues, link to existing or past incidents, and perform root cause analysis to minimize disruptions.
Training videos
Built-in videos create self-solve support by outlining the specific steps needed to complete an activity in each module.
Maximize uptime
Support access around the clock and defined resolution times minimize disruptions to your organization.
Support experience
A dedicated expert with technical knowledge of your solution provides advice and proactive support.
- A designated account representative serves as your point of contact and provides phone support.
- User support by email, twenty-four hours a day, seven days a week.
- Specific corrective maintenance and upgrading completed at no additional cost to your subscription fee.
- Notifications about the latest software versions, new features and available solutions.
Already a client? We are here
Tell us what you need and we will get back to you.
Who we work with
- Municipalities and regional governments
- Universities and colleges
- School districts
- Government institutions and First Nations
- Private-sector organizations
Large Canadian organizations run their safety programs on Safety Spectrum. References are available on request.